Ziggyloo Privacy Policy

 

 

Effective Date: June 1, 2025
Last Updated: June 1, 2025

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Ziggyloo, LLC ("Ziggyloo," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.ziggyloo.com] (the “Site”), use the Ziggyloo application (the “App”), or engage with any of our services (collectively, the "Services").

If you do not agree with the terms of this Privacy Policy, please do not access the Services.

1. Information We Collect

We collect several types of information from and about users, including:

a. Personal Information

• Parent/guardian name and contact information (email, phone number)

• Child’s first name, age, birthdate, learning preferences (as provided)

• Payment and billing information (processed securely by third-party processors)

b. Non-Personal Information

• Device type, browser type, IP address, location (city/state level)

• Usage behavior such as pages visited, features used, time spent

c. Automatically Collected Information

• Cookies and web beacons

• Mobile identifiers and analytics data

2. How We Use Your Information

We use the information we collect for the following purposes:

• To personalize learning paths and AI interactions for children

• To manage user accounts and preferences

• To provide customer support

• To process transactions

• To send important updates, newsletters (with consent), and promotions

• To ensure compliance with legal and regulatory obligations

• To monitor and improve our platform, content, and performance

3. Children’s Privacy (COPPA Compliance)

Ziggyloo is designed with child safety in mind. We fully comply with the Children’s Online Privacy Protection Act (COPPA). Personal information about children under 13 is only collected from the parent or legal guardian who sets up the child’s profile. We do not knowingly permit children to submit personal information directly.

4. Sharing Your Information

We never sell your data. We only share your data with:

• Service Providers: For payment processing, analytics, hosting, and customer service

• Legal Authorities: If required to comply with laws or respond to legal requests

• Corporate Transactions: In case of a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security protocols to protect your data, including:

• SSL encryption

• Role-based access control

• Secure data storage with audited third-party providers

While we take reasonable measures, no system is completely secure. By using our Services, you acknowledge this risk.

6. Your Rights and Choices

For Parents/Guardians:

• You may access, update, or delete your child’s data at any time by logging into your account or contacting us.

• You can withdraw consent or close your account by request.

For California Residents (CCPA):

• You have the right to know what data we collect and request deletion.

• You may opt out of data selling (we don’t sell data).

For EU Users (GDPR):

• Right to access, rectify, erase, restrict processing, or object to processing

• Right to data portability

• Right to lodge a complaint with a supervisory authority

7. Cookies and Tracking Technologies

We use cookies to enhance functionality and gather usage data. You may disable cookies through your browser settings but doing so may affect certain features.

8. Third-Party Services

We may link to external sites or use third-party services (e.g., payment gateways, video content, analytics). These are governed by their own privacy policies. We are not responsible for their practices.

9. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Services constitutes acceptance of any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

 

Ziggyloo, LLC
1911 Grayson Hwy, Ste. 8-154
Grayson, Georgia 30017
Email: info@ziggyloo.com

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Ziggyloo Terms of Service​​

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Effective Date: June 1, 2025
Last Updated: June 1, 2025

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Welcome to Ziggyloo, a product and service offered by Ziggyloo, LLC ("Ziggyloo," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website [www.ziggyloo.com], mobile application, services, content, and related products (collectively, the "Services"). Please read these Terms carefully. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility and Account Creation

• You must be at least 18 years of age or the legal age of majority in your jurisdiction to create an account.

• Parents or legal guardians may create profiles for their children under 13 and are solely responsible for managing those accounts.

• You agree to provide accurate and complete information and to keep it updated.

2. Services Overview
Ziggyloo offers interactive, AI-powered educational experiences tailored to children, particularly those who are neurodiverse. Key features include:

• Personalized learning paths

• AI-generated stories, games, and visual media

• Child progress dashboards and parental controls

We reserve the right to modify or discontinue any portion of the Services at our sole discretion.

3. User Responsibilities
You agree not to:

• Use the Services for unlawful purposes or in violation of any applicable law

• Attempt to reverse engineer, decompile, or disassemble any software used by Ziggyloo

• Impersonate another person or entity

• Interfere with or disrupt the integrity or performance of the Services

4. Payment and Subscription Terms

• Ziggyloo offers both monthly and annual subscription plans, as well as a 30-day free trial.

• Pricing and plan details are available on our website.

• Subscriptions auto-renew unless canceled before the next billing cycle.

• We do not offer prorated refunds for partial periods.

• You may cancel at any time via your account dashboard.

5. Intellectual Property
All content, graphics, text, logos, and trademarks are owned by Ziggyloo, LLC or its licensors and are protected by applicable intellectual property laws.

• You are granted a limited, non-transferable, non-exclusive license to use the Services for personal, non-commercial use.

• You may not reproduce, redistribute, or modify any part of the Services without prior written consent.

6. AI Disclaimer and Limitations

• The Services utilize artificial intelligence, which may occasionally produce unexpected or imperfect results.

• Ziggyloo makes no guarantees about the accuracy, appropriateness, or learning outcomes of AI-generated content.

• Parental supervision is recommended when children interact with the platform.

7. Termination
We reserve the right to suspend or terminate your access to the Services at any time, without notice, for conduct that violates these Terms or is otherwise deemed harmful to Ziggyloo, its users, or third parties.

8. Disclaimers

• The Services are provided "as-is" and "as available" without warranties of any kind, either express or implied.

• We do not guarantee that the Services will be uninterrupted, error-free, or secure.

9. Limitation of Liability
To the fullest extent permitted by law:

• Ziggyloo shall not be liable for any indirect, incidental, special, consequential, or punitive damages

• In no event shall our total liability exceed the amount paid by you to Ziggyloo in the twelve (12) months preceding the event giving rise to the claim

10. Indemnification
You agree to indemnify, defend, and hold harmless Ziggyloo, LLC and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, and expenses arising from your use of the Services or violation of these Terms.

11. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.

12. Dispute Resolution
You agree to resolve any disputes through binding arbitration in Gwinnett County, Georgia. Class actions and jury trials are waived.

13. Changes to Terms
We may update these Terms from time to time. Changes will be posted on our website and will become effective immediately upon posting. Continued use of the Services after changes constitutes acceptance.

14. Contact Us
 

Ziggyloo, LLC
1911 Grayson Hwy, Ste. 8-154
Grayson, Georgia 30017
Email: info@ziggyloo.com

By using the Ziggyloo Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

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Ziggyloo Refund Policy​​

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Effective Date: June 1, 2025

Last Updated: June 1, 2025

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Thank you for choosing Ziggyloo, your partner in playful, personalized learning. We are committed to providing high-quality, engaging educational experiences for children and their families. Please review our refund policy carefully before subscribing to one of our digital plans.

1. 30-Day Free Trial

Ziggyloo offers a free 30-day trial for new users. This allows families to explore our features, characters, stories, and activities before committing to a paid subscription.

• No credit card is charged during the trial period unless the parent explicitly chooses to upgrade early.

• At the end of the trial period, the selected subscription (Monthly or Annual) will begin automatically unless cancelled.

• You can cancel at any time during the trial and will not be charged.

2. Monthly and Annual Subscriptions

We currently offer two subscription tiers:

• Monthly Family Plan (up to 4 children): $9.95/month

• Annual Family Plan (up to 4 children): $79/year

Monthly Plan Refunds:

• Because a free trial precedes the paid period, we do not offer refunds for monthly plans once the payment has been processed.

• You may cancel anytime to avoid future charges. Your access will remain active until the end of the billing period.

Annual Plan Refunds:

• A full refund of the annual fee may be granted within the first 14 days of the paid subscription, if the account has not been heavily used (e.g., significant AI resource usage or story/image/video generation).

• After 14 days, or if substantial usage has occurred, no refund will be issued. However, you may cancel auto-renewal to avoid being charged again the following year.

3. How to Request a Refund

To request a refund for an eligible plan, please contact our team:

• 📧 support@ziggyloo.com

• Subject line: "Refund Request – [Your Full Name]"

• Include your registered email, plan type (monthly/annual), and reason for the request.

• Refunds, if approved, will be processed within 5–10 business days to your original payment method.

4. Ineligible Refund Scenarios

We are unable to process refunds under the following circumstances:

• Refund requests submitted after 14 days for annual plans.

• Accidental purchases after the free trial expires.

• Dissatisfaction based on child preference, feature expectations, or lack of continued engagement after the trial period.

• Subscription renewal charges due to non-cancellation. Reminders are sent prior to renewal.

5. App Store Purchases

If you subscribed to Ziggyloo via the Apple App Store or Google Play Store, all refunds must be handled directly by those platforms in accordance with their policies.

6. Abuse Prevention

Ziggyloo reserves the right to deny refunds to users who abuse the system through:

• Multiple free trial signups using different emails

• Excessive AI usage during trial followed by cancellation

• Circumventing subscription limits through account duplication

7. We’re Here to Help

We’re a small, passionate team that truly wants to support your child’s learning journey. If you’re unsatisfied for any reason, please reach out. We’ll do our best to make it right.

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Ziggyloo, LLC
1911 Grayson Hwy, Ste. 8-154
Grayson, Georgia 30017
support@ziggyloo.com

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Ziggyloo AI Use Policy

 

 

Effective Date: June 1, 2025

Last Updated: June 1, 2025

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At Ziggyloo, we’re proud to use cutting-edge artificial intelligence (AI) to provide highly personalized, engaging, and safe educational experiences for children. This AI Use Policy explains how and why we use AI, how we safeguard families, and what rights and responsibilities parents have when using our app and services.

1. Why We Use AI

We use AI to make Ziggyloo smarter, more adaptive, and more meaningful for each child. Specifically, our AI may:

• Tailor stories, games, and conversations to match each child’s learning style and interests

• Generate creative content such as personalized books, images, and songs

• Support voice and text interaction with Ziggy and friends

• Adapt difficulty levels and feedback based on real-time performance

• Identify patterns to help parents understand their child’s growth and engagement

2. Transparency and Explainability

We strive to ensure that AI-generated content is understandable and age-appropriate. While AI can feel magical, we want families to know:

• AI responses are generated in real-time based on algorithms and prompts

• All AI-generated content is filtered to maintain child-safety and comply with family-friendly standards

• Parents will always have insight into what their children are seeing and interacting with

3. Human Oversight

AI is a powerful tool — but not a substitute for human guidance. Ziggyloo’s systems are:

• Monitored and updated regularly by our team to ensure safety, accuracy, and developmental appropriateness

• Designed to escalate certain interactions (e.g., flagged words or sensitive phrases) to human review

• Not intended to diagnose or replace professional educators, therapists, or caregivers

4. Content Limitations & AI Disclaimers

While we use best-in-class AI models and guardrails, no AI is perfect. We disclaim:

• The AI may occasionally generate inaccurate or unexpected content

• Parents should monitor younger children’s usage, especially during exploratory sessions

• Ziggyloo is not responsible for any harm, misunderstanding, or misinterpretation arising from use of AI-generated materials

• AI-generated stories, images, and voices are fictional, synthesized, and created for educational entertainment only

5. Data Usage & Privacy

Ziggyloo is COPPA-compliant and committed to protecting your family's data:

• AI uses only parent-provided profile data and in-app interactions to generate personalized content

• No personally identifiable information (PII) is used in training AI models

• Data used to guide AI interactions is stored securely and never sold

• See our [Privacy Policy] for full details on data handling

6. Parent Controls

Parents can:

• Choose the level of personalization and AI usage through settings

• Review and delete stored child interactions

• Opt out of specific AI-generated features (e.g., image generation) if desired

• Contact our support team with questions or concerns about how AI is used with their child

7. Ethical AI Commitment

Ziggyloo is committed to responsible and ethical AI by:

• Partnering with AI providers that adhere to child-safe policies

• Avoiding harmful biases, stereotypes, or misinformation in generated content

• Constantly refining moderation filters, safety protocols, and feedback loops

• Complying with legal and ethical AI development standards

8. Contact Us

Have concerns, questions, or feedback about how Ziggyloo uses AI? Reach out to our team anytime:

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Ziggyloo, LLC

1911 Grayson Hwy, Ste. 8-154

Grayson, Georgia 30017

support@ziggyloo.com

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Ziggyloo Accessibility Statement

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Effective Date: June 1, 2025

Last Updated: June 1, 2025

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At Ziggyloo, we are deeply committed to creating a safe, welcoming, and inclusive digital environment for all children and their families. Accessibility is not just a feature — it's a foundational principle that guides the design and development of our platform.

This Accessibility Statement outlines the measures we take to ensure Ziggyloo is usable by individuals of all abilities, including those with visual, auditory, cognitive, motor, and neurological differences.

1. Our Commitment

Ziggyloo strives to meet or exceed recognized accessibility standards, including:

• Web Content Accessibility Guidelines (WCAG) 2.1, Level AA

• Section 508 of the U.S. Rehabilitation Act

• Americans with Disabilities Act (ADA) digital accessibility standards

We recognize accessibility as a continual effort and actively work to improve experiences for everyone, including those with disabilities.

2. Accessibility Features

Our platform includes (or will include by full release):

• Keyboard navigability across all major areas of the site and app

• Alt text for all images and non-text content

• Screen reader compatibility for all educational and interactive content

• Adjustable text size and contrast options in the Ziggyloo app

• Subtitles/captions for all audio-based learning and videos

• Voice-to-text and text-to-speech options for children with reading or speech challenges

• Simplified navigation and minimal cognitive load for users with developmental differences

3. Neurodiverse Inclusion

Ziggyloo is uniquely designed to support neurodiverse learners:

• Personalized learning pathways tailored to attention span, communication preferences, and sensory needs

• Visual prompts and predictable routines to reduce anxiety and promote consistency

• Friendly, empathetic AI interactions designed for both verbal and nonverbal learners

• Parent-configurable settings for pacing, prompting style, and language complexity

4. Ongoing Evaluation

We regularly audit our platform for accessibility improvements using:

• Automated accessibility tools (e.g., Axe, Lighthouse)

• Manual testing with assistive technologies (e.g., NVDA, VoiceOver, JAWS)

• Feedback from neurodiverse families, educators, and accessibility consultants

Our development roadmap includes quarterly reviews to ensure continued alignment with evolving standards and user needs.

5. Known Limitations

We acknowledge there may still be some limitations, particularly in early versions of the Ziggyloo app. For example:

• AI-generated content (like images or speech) may not yet include full metadata for screen readers

• Some dynamic UI elements may require enhancements to improve ARIA labeling

We are actively addressing these areas and welcome your input to improve the experience.

6. Feedback & Assistance

If you encounter any accessibility barriers while using Ziggyloo — or have ideas to improve — we want to hear from you.

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Email: support@ziggyloo.com
Mail: Ziggyloo, LLC, 1911 Grayson Hwy, Ste. 8-154, Grayson, GA 30017

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We aim to respond to accessibility feedback within 3 business days and resolve reported issues within 15 business days whenever possible.

7. Third-Party Services

While we strive to ensure accessibility throughout our ecosystem, some third-party services integrated into Ziggyloo may have their own accessibility limitations. We work closely with these providers and prioritize accessible alternatives whenever available.

8. Continuous Improvement

Ziggyloo is built on the belief that inclusion fuels creativity and learning. Our accessibility goals evolve alongside our technology — and we remain dedicated to listening, learning, and leading with empathy.

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Ziggyloo, LLC

1911 Grayson Hwy, Ste. 8-154

Grayson, Georgia 30017

support@ziggyloo.com
 

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